We’re on the same team

A hiker walking in woods
Photo by Jake Melara on Unsplash

Remember that you and your tutor are both on the same team. So you need never feel afraid about admitting that you’re finding something a challenge, or you’re falling behind, or anything like that. It’s understandable and admirable to think “I’ll try to sort this problem out on my own”. But if you can’t sort it out on your own quite quickly, it’s better to contact me and ask for help. I don’t mind. It’s literally my job, and I love my job. Most students tend to leave it much longer to ask for help than they should. They let problems build up, and with it their own stress, anxiety, and unhappiness. I’d prefer them to contact me sooner. I usually have the answers to the questions they are struggling with. I know about solutions and strategies they would never think of. I can help.

Think about me as a leader on a hike. All my students have joined this hike because they’re excited about being part of it, getting to the end, and seeing all the interesting things along the way. And I’m excited about taking them on the hike, making sure they all get to the end, see the interesting things, and have a good experience. If you get out of breath, or twist your ankle, or your bootlace snaps, I need to know so I can help you out. The last thing I want is to leave you behind and lose you. I’m not about judging people or punishing them or anything like that. That’s not what we’re here for. So there’s no need to hide anything from me that is affecting your ability to keep up with the hike/keep up with the module.

Who to ask for help?

Photo of a person reaching out above the water
Photo by nikko macaspac on on Unsplash

Generally speaking, your Open University tutor can help you with:

  1. Understanding the module content, explaining tricky concepts etc.
  2. The TMA questions, explaining what the question means, answering questions about the TMA (but not reading drafts), giving extensions
  3. Advice about study skills e.g. catching up if you fall behind with the reading (realistically, that’s WHEN you fall behind – practically everyone does, sooner or later), note taking, referencing, academic writing skills etc.

You can also talk to your tutor about how disability, chronic illness, or life circumstances are affecting your studies, and they’ll make reasonable adjustments and give you advice and understanding in how you can study on a more level playing field with other students who aren’t facing the same challenges you are.

The SST (student support team) can help you with everything else, such as:

  1. Technical problems. Tutors are not employed for their IT know-how, and anyway the way the online systems look to tutors are often different than how they look to students. So even questions like “How do I join the tutorial”? can be tricky because I know how I do it as a tutor, but that’s probably not the same as how you would do it.
  2. Qualifications and module selection. Tutors probably just don’t have that knowledge. Students are always saying to me things like “I’ve studied E197 and H1230. I’m thinking of taking KHT1087 next – what do you recommend?” and I simply haven’t heard of any of those and don’t have a clue what they are.
  3. Fees
  4. Transferring, withdrawing, deferring etc.
  5. Delivery of module materials, textbooks, booklets etc. – Tutors simply don’t have access to any of the systems that control all those things, but the SST does.

You’ll find the contact information for the SST on your StudentHome page.

I don’t mind students asking me questions outside my expertise. I understand that I’m the friendly face of the OU for my students and part of my job is to signpost students to the right place when they don’t know who to ask. I also know that for some students, eg. students with anxiety, it might be much easier to ask their tutor who they know than to send an email to a stranger or anonymous email address. So you can keep emailing me and I won’t be mad about it. But if you are able to go direct to the people who can help you, that will save you some time.

If this article didn’t answer your question, click here

Choose Your Own (Study) Adventure

Screen shot from what looks like a classic 8bit Mario arcade game such as Super Mario Bros.
Image by Rafael Javier from Pixabay

I like playing video games, so video game metaphors make sense to me. In video games you can often choose your difficulty setting. You can choose Easy Mode in which all of the monsters and puzzles are easy to beat, you start out with more health, and your ammo lasts longer. But in Easy Mode the rewards are small. In Normal Mode the monsters and puzzles are normal difficulty and the rewards are a bit higher than Easy Mode. In Hard Mode the monsters are really hard to kill and the puzzles are hard to solve. You don’t have much health or armour in Hard Mode so you die a lot. But the rewards for this mode are the best.

What on earth are you going on about, Melanie? What do videogames have to do with studying for a degree?

You can choose your difficulty setting in your studies as well. In Hard Mode studying you try to read every single page of the textbook and make detailed, colour-coded notes. You do every single online activity. You try to write every assignment to the best of your possible ability. It takes a long time to study on Hard Mode. But if you have that time available, you can earn the best rewards – you’ll get the best possible grades at the end of the module.

In Normal Mode studying you read as much as you can but you don’t always get around to reading every single thing. Sometimes you skim-read sections and don’t make notes except perhaps highlighting or underlining some sentences on a page. You skip the online activities when you don’t have the time. And you have a good try at the assignments but sometimes you rush them a bit. You’ll comfortably pass the module on Normal Mode (probably – it depends on you and on the module), but you won’t get the best possible grade.

Studying on Easy Mode you do the minimum you can get away with whilst still doing enough to pass the course. You only read the bits of the module that are essential to write the assignments. You don’t read them in detail with the goal of understanding; you just skim them, looking for things to put in your assignments. And you work on the assignments until you’re pretty sure you’ve done enough to pass and then you submit them. The maximum reward you hope for on Easy Mode is to barely pass.

All of this is to say – you don’t have to study on Hard Mode. Your family, your job, and your own physical and mental health are all more important than your studies. I’m writing this in the midst of the COVID pandemic, which has made everything so much harder that we all have to make compromises and get our priorities very clear. So it’s OK sometimes to decide to shift your effort down to Normal Mode or even Easy Mode. You can always step up the difficulty again later if things get better (they WILL get better by the way. I don’t know when, but they will).

If this article didn’t answer your question, click here

Extensions are a Double-Edged Sword

A sword resting on a stack of old books
“Albion Europe Photo Contest 2012 High res” by Søren Niedziella is licensed under CC BY 2.0

I don’t think I’ve ever said no to an extension request from a student, but I always ask “What are your plans to catch up?”. I can give students an extension but what I can’t do is stop time. I wish I could – that would be a wonderful superpower. All an extension does is give the student permission to hand in their assignment late. But whilst they’re taking an extra week to write their essay or analyse their data, all the other students are cracking on with the next week of studying. When the student finally hands in their assignment they are already a week behind with the reading and learning. Unless they can somehow compress 2 weeks learning into 1 (or 3 into 2 or whatever) they’re going to need an extension on the next assignment, too. And the next one. But they can’t have an extension on the exam or the end of module assessment, so sooner or later time will catch up with them. That’s what I mean by a double-edged sword.

It’s not the end of the world. I help my students to make catch-up plans when they are behind. I advise them what parts of the module are vital and what parts are skimmable or skippable. I help them make realistic plans to ramp up their study hours temporarily whilst avoiding burnout. Sometimes I recommend they submit an incomplete assignment and push on with the reading, because there just isn’t time to do a thorough job of it and still get good marks in the next assignment or the exam. I explain to them that they may have to come to terms with lower grades than they hoped for when illness or other circumstances mean they aren’t able to study as thoroughly as they otherwise would.

If you’re my student you can always have an extension if you need one. But don’t be complacent about extensions. If a week has passed in which you did no studying (because of illness, or a family crisis, or a busy week at work, or any other reason) then that week has gone and you can’t get it back. You can (probably) still submit your assignment but you are somehow going to have to work extra hours to catch up, or else you are going to have to skip some of the reading and take the hit to your grades. One way or another you are at a disadvantage compared to if you hadn’t needed the extension.

If this article didn’t answer your question, click here

Related content: The Swiss Cheese Study Method: or What To Do When You Get Behind