
Generally speaking, your Open University tutor can help you with:
- Understanding the module content, explaining tricky concepts etc.
- The TMA questions, explaining what the question means, answering questions about the TMA (but not reading drafts), giving extensions
- Advice about study skills e.g. catching up if you fall behind with the reading (realistically, that’s WHEN you fall behind – practically everyone does, sooner or later), note taking, referencing, academic writing skills etc.
You can also talk to your tutor about how disability, chronic illness, or life circumstances are affecting your studies, and they’ll make reasonable adjustments and give you advice and understanding in how you can study on a more level playing field with other students who aren’t facing the same challenges you are.
The SST (student support team) can help you with everything else, such as:
- Technical problems. Tutors are not employed for their IT know-how, and anyway the way the online systems look to tutors are often different than how they look to students. So even questions like “How do I join the tutorial”? can be tricky because I know how I do it as a tutor, but that’s probably not the same as how you would do it.
- Qualifications and module selection. Tutors probably just don’t have that knowledge. Students are always saying to me things like “I’ve studied E197 and H1230. I’m thinking of taking KHT1087 next – what do you recommend?” and I simply haven’t heard of any of those and don’t have a clue what they are.
- Fees
- Transferring, withdrawing, deferring etc.
- Delivery of module materials, textbooks, booklets etc. – Tutors simply don’t have access to any of the systems that control all those things, but the SST does.
You’ll find the contact information for the SST on your StudentHome page.
I don’t mind students asking me questions outside my expertise. I understand that I’m the friendly face of the OU for my students and part of my job is to signpost students to the right place when they don’t know who to ask. I also know that for some students, eg. students with anxiety, it might be much easier to ask their tutor who they know than to send an email to a stranger or anonymous email address. So you can keep emailing me and I won’t be mad about it. But if you are able to go direct to the people who can help you, that will save you some time.





